We’ve compiled the most frequently asked questions to help make your visit easy, smooth, and worry-free.
Once you have signed up through the Tommy's Express Mobile App, you are enrolled in TommyClub. As a member, you can now have the ease of using our member lane to wash with us. You do not have to have your phone out or the Mobile App pulled up on your phone to use your membership.As you pull up to the gate, our system recognizes your license plate as well as your wash package, so the gate will open and you will be able to wash your vehicle.Once entering the gate, please pull around slowly and enter the tunnel. As your front tires load onto our conveyor belt, please put your vehicle in NEUTRAL, and our conveyor will effortlessly pull you through the tunnel. As you exit the wash, you will be headed slightly downhill.
Our conveyor is industry-leading and provides a stress-free car washing experience. Say "goodbye" to having to squeeze your tires between two rails. To load your car, slow your vehicle down as you enter the wash and ease it into Neutral once prompted by the screen.Add a Vehicle to My Account Download the app and install it on your device.
You must cancel your membership prior to your renewal date to assure a stop on your automatic withdrawal. To confirm you have successfully deactivated, please check your email for a confirmation message. Each wash subscription must be individually cancelled on all vehicles listed in your account.If you are in the middle of a wash period, you will still be able to continue washing for the remainder of your billing period.
Add or Edit a Credit CardDownload the app and install it on your device.
Keep in mind that changing your plan takes effect immediately. Your account will retain your existing billing cycle based on your original signup date. If you are downgrading, we recommend you do not make the change until the day before your renewal, so that you may take advantage of the full month you have paid for. If you are upgrading, you will immediately receive a prorated charge based on your billing date.
Download the app and install it on your device.
Our car wash experience is considered to be soft-touch. We are not touchless, but offer results that are industry-leading and safe for your vehicle's exterior. Your vehicle is in good hands!
Join our club today and start enjoying premium car care designed around your lifestyle.
